It’s our customer’s feedback that ensures we keep our service expectations high – and of course a few kind words here and there are always appreciated!

Send us your feedback

If you’d like to leave your own comment, either positive or a suggestion to improve, we’d be delighted to hear from you – just click here to let your comments be heard.

Recommend us to a friend

If you’re one of our happy customers and think a friend, family member of even colleague would benefit from our home insurance, click here to recommend them to us. You’ll even be entered into a monthly prize draw for each friend you recommend and who subsequently buys a policy – the more recommendations you make the better chance of winning.

Recent Customer Comments

“Re my claim for my laptop: S&P have been really great: all sorted on the Monday, when the assessor came to discuss the matter,  following my call to them of the previous Wednesday. Cheque should be with me by next Tuesday - your service stands as a shining beacon in a sea of poor service.”

“Can I just say how impressed I am with your company's speed and efficiency - you have been a delight to do business with, and your staff have been so friendly and helpful. This is the best experience I have ever had with an insurance company!!”

“Heide (one of S&P Direct’s Customer Service Team) was absolutely brilliant and sorted everything out. I have never written a letter of praise before, but I thought this deserved one, she is an absolute star and as a company you are lucky to have her.”

“Just writing to thank you for the wonderful service which I have received over my claim which I only rang you about on Tuesday 8th July and have received the cheque today 11th July. How’s that for Service! Keep up the good work and once again Many Thanks.”